If you bought your shoes at our online stores (www.thinkshoes.com, www.legero.com, www.superfit.com):
If you bought the shoes in our online shop, then please send a description and evidential pictures, along with the invoice to: email@example.com. Your case will then be assessed by our experts. Please note that we can only process claims concerning items which have been bought in our online shop (the invoice must be made available and sent to us along with the claim).
If you bought your shoes at a local retailer or in-store:
In this case, a claim can only be made to the retailer that you bought the shoes from. In the case of a credit note, only the corresponding retailer can settle this. A credit note will only be given if a repair or exchange is impossible. The retailer can decide whether a shoe is reparable or exchangeable.
If you wish to make a claim, please contact the retailer from whom you purchased the shoes. You can find relevant contact details with our store finder.