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The main menu items provide an overview of the product range and allow you to browse through different product categories. The filter functions allow you to narrow down your selection according to individual criteria such as size, colour or material.
Alternatively, you can use the search function: simply enter the item number, product name or any search term in the search field.
The search field is located at the top right of the desktop (icon: magnifying glass) and at the bottom left of the menu on mobile devices under "Search" (icon: magnifying glass).
An order can currently contain a maximum of 8 items and the maximum order value is € 1,000 per order.
We currently deliver to: Austria, Germany, Italy, Belgium, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia, Spain (excluding the Canary Islands), Czech Republic and Denmark.
Unfortunately, it is not yet possible to place orders across different brands; therefore, a separate order must be placed for each brand. However, we are already working on making this possible in the future.
An order is considered complete once an order confirmation has been received by email. Only then will the amount be transferred to the online shop by the selected payment service.
If you do not receive an order confirmation within one day, please place the order again. Alternatively, you can request support via the contact form.
Orders are processed immediately upon receipt at the warehouse. Unfortunately, this means that subsequent changes or cancellations are no longer possible.
If you decide you do not want to keep an order or a specific item, you can simply return it using the enclosed return label. Once the returned goods have arrived at the warehouse, the corresponding amount will be refunded.
The price of individual products may change over time. For orders that have already been placed, the price stated at the time of ordering applies. Unfortunately, it is not possible to adjust the price of products that have already been purchased retrospectively.
We also ask for your understanding that vouchers that were not specified at the time of ordering cannot be taken into account retrospectively.
We apologise if an order or item has been cancelled. Sometimes an item is already sold out but is still shown as available in the shop. If an item is particularly popular, it may have sold out shortly before the order was completed. In very rare cases, our system may not be able to update this information in time, meaning that the order has to be cancelled afterwards.
Will the purchase amount be debited in the event of a cancellation?
Of course, no amount will be charged for cancelled items. However, if payment has already been made, the corresponding amount will be refunded automatically. The refund will be made using the original payment method.
The online shop displays all items that can be ordered online at any given time. However, we would like to point out that sometimes an item may already be sold out. If an item is particularly popular, it may have sold out shortly before the order was completed. In very rare cases, our system may not be able to update this information in time, meaning that the order will have to be cancelled afterwards.
Will the purchase amount be debited in the event of a cancellation?
Of course, no amount will be charged for cancelled items. However, if payment has already been made, the corresponding amount will be refunded automatically. The refund will be made using the original payment method.
Our shipping costs are € 4.90 for Austria and Germany, regardless of the order value.
For all other delivery countries, the shipping costs are € 9.90.
Returns are free of charge with the enclosed return label. If you return the entire order, you will also be credited with the shipping costs.
We currently deliver to: Austria, Germany, Italy, Belgium, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia, Spain (excluding the Canary Islands), Czech Republic and Denmark.
The order will be delivered by Austrian Post in Austria. In all other countries, delivery will be made by DHL, possibly in cooperation with local partners.
The ordered items will be shipped to the specified delivery address after receipt of payment.
For orders with the payment method invoice, shipping will take place regardless of receipt of payment. The invoice must be paid within 10 days of receipt.
Delivery to Austria and Germany takes 2-5 working days. Delivery to all other countries takes 4-7 working days.
Orders are prepared for dispatch as quickly as possible and delivery times are always kept to a minimum, but the exact delivery time cannot be guaranteed.
Once the delivery has been dispatched, a shipping confirmation will be sent by e-mail with a tracking link.
For detailed information on the shipping status, please contact the relevant transport company directly:Unfortunately, express delivery is not possible. However, we prepare every order for dispatch as quickly as possible. It is important to us to keep delivery times as short as possible.
Regardless of the payment method selected, delivery will be made to any valid address within the countries that can be supplied. A different delivery address can be specified both in the customer account and directly during the ordering process.
You can add or edit your delivery and billing addresses under "Addresses" in your customer account. Please note that changing your address in your customer account will not affect orders that have already been placed and will only take effect for future orders.
You have already placed an order, but the address is incorrect?
If the order has not yet been packed, it can still be cancelled and reordered to the correct address. In this case, please contact us using the contact form.
Don't worry if cancellation is no longer possible:
If the parcel cannot be delivered, it will be returned to us. We will then refund the purchase amount.
Our shipping partners deliver between Monday and Saturday. If no one is available at the selected delivery address, our partner will leave a collection note after the first delivery attempt, which can be used to collect the parcel from the post office indicated on the note. If the delivery driver forgets to leave the collection note, the parcel can also be collected using the tracking link and the shipment number.
If a parcel cannot be delivered or collected by the specified collection deadline, it will automatically be returned to us. As soon as we receive the return, a return confirmation will be sent by email and the full purchase price will be refunded within a few working days.
We would like to point out that the payment term of 10 days remains in place for purchases made on account. If payment has not been made, our payment provider will automatically send payment reminders.
It can happen that a parcel is damaged during transport – we are very sorry about this.
Are the items you ordered undamaged?
If only the packaging is affected and an item needs to be returned, any packaging can be used for the return shipment. The enclosed return documents can be used – this ensures that the return shipment is sent free of charge to the correct address.
Is an item damaged or missing due to shipping?
Damaged or missing items should be documented with photos and then reported using the contact form.
Damaged parcels do not have to be accepted. In this case, acceptance can be refused; the shipping service provider will then automatically return the parcel.
We accept the following payment methods in our brand shops:
Please understand that we cannot accept payments that have not been made using the above methods.
You can also order your favourite items with payment by invoice. Simply select the payment option during checkout. After your order has been shipped, you will receive a shipping confirmation and the invoice by email. All payment details will be sent to you in a separate email directly from our payment service provider, Unzer GmbH. The invoice must be paid within 10 days after receiving it.
The instalment purchase option allows you to conveniently pay your invoice amount in multiple partial payments.
This payment method is processed via our payment service provider, Unzer GmbH, and is available for orders with a minimum value of € 100.00 as well as for billing addresses in Austria or Germany.
Instalment purchase – step by step:
1. Select Instalment:
Select Instalment as your preferred payment method at checkout. Once your details have been successfully verified, the various terms and instalment options will be displayed.
2. Confirmation and dispatch:
Once your order has been dispatched, you will receive a notification by email and a separate email directly from Unzer with all the relevant payment information.
3. Convenient payment in instalments:
The instalments will be debited automatically according to the selected payment plan or must be transferred on the specified date.
4. Returns:
In the event of a return, the corresponding amount will be credited to the instalment plan after the return has been processed or, if already paid, refunded to the selected payment method.
Unzer Customer Portal
Questions regarding your payment can be resolved at any time via the Unzer Customer Portal. There, you can check your current payment status, extend your payment deadline free of charge, or contact Unzer’s customer service directly to quickly and easily clarify any questions related to your payment.